Are companies switching from in-person interviews to AI chatbots?
- Ellie Waiton
- Aug 13
- 3 min read
If you've applied for a job recently, you might have noticed something different: the first “interview” often isn’t with a person at all, it’s with a chatbot.
More and more companies are using artificial intelligence to help them with the hiring process. From screening resumes to conducting initial interviews, chatbots and AI-powered tools are becoming a regular part of how businesses find new talent. But is this a smart move, or is something important getting lost along the way?

What is AI actually changing?
Traditionally, job interviews started with a phone call or a face-to-face meeting. Now, for many roles, especially high-volume or entry-level positions, companies are turning to automated systems. These might ask candidates to answer a set of questions via video, or they may chat with you in real time to screen your qualifications.
It’s faster and cheaper for companies, but not everyone’s a fan.
Why companies are doing it

Let’s be fair: using AI can make hiring a lot more efficient. Businesses like Nestlé and GM have saved thousands of hours and even millions of dollars by switching to automated tools. These systems can scan through applications, schedule interviews, and even give feedback to candidates all without involving a human recruiter until much later in the process.
For companies hiring hundreds or even thousands of people, it makes sense logistically.
So… What’s the problem?
The biggest complaint? It feels impersonal. Many candidates say they don’t like talking to a machine, especially when it’s a job they care about. Others worry about fairness. Can an algorithm really judge someone’s personality, creativity, or potential?
There are also concerns about bias. If the AI is trained on data that favours certain types of candidates, it could end up unfairly filtering out great people.
And then there’s the weird stuff. There are TikToks going viral of AI interviews glitching out, repeating phrases, mishearing answers, or just being plain awkward. One user even joked it felt like applying for a job in a Black Mirror episode.
What About Real Interviews?

Don’t worry, human interviews haven’t gone away. Most companies still bring in real people for the later stages of hiring. AI is often used just to get through the first wave of applications. For smaller businesses or more senior roles, traditional interviews are still the norm.
Some companies are even trying hybrid methods. Meta, for example, is letting candidates use AI tools during their interviews for some tech jobs, kind of like using a calculator during a math test. It’s all about testing real-world problem-solving.
Is this the future?
Probably. AI isn’t replacing human recruiters entirely, but it is becoming a bigger part of the process. As tools improve, they’ll likely become more common, especially for screening and admin tasks.
But here’s the key: people still matter. The final hiring decision usually comes down to a human being, and for good reason. No machine can fully understand passion, personality, or potential the way another person can.
So, are companies switching to AI interviews? Yes, but not completely. Chatbots are helping with early steps, but in most cases, real conversations are still part of the process.
If you're applying for jobs, it helps to be prepared for both. Practice answering questions on video, but also be ready to connect with an actual person when the time comes. And if the idea of talking to a chatbot feels strange, you’re not alone.
Would you trust a robot to hire you?
Or is this one task better left to humans?




