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Two Reasons Why Businesses Are Losing Their Leads

Two Reasons Why Businesses Are Losing Their Leads

22 January 2026

Toby Patrick

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The first thing a business owner will look at if they are not converting their leads is the marketing; however, that is not always the case. Marketing can often generate leads, but when it comes to the sales team, these leads can either be missed or not converted. 


A woman in a headset writes in a notebook at a desk. A whiteboard with sales figures is behind her, and colorful folders are on shelves.

The sales team is under immense pressure, no matter the environment. They can face dozens of sales calls per day, and some of the conversations can be easily forgotten or even lost further down the line. Other calls can be postponed until the next day, which can then be forgotten as well. This means that the customer could potentially go elsewhere, simply because they have been waiting some time for you to get back to them. 


Poor Follow-Up Process

It's all well and good getting the lead, but there always has to be a follow-up. Follow-ups are what qualify the sale and get them on board. They are clearly interested because they have enquired through your call handling services. The only reason they didn’t go through with what you offered is due to some reservations. Going back to them at a later date may be the perfect time when they are interested. 


There are multiple ways you can do your follow-up, such as a CRM system, automated emails, and reminders for follow-up calls. It would also be good to personalise these follow-up calls, as this creates more opportunity for a conversion. An automated email might not be able to get this message across. 


Lacks Personalised Communication

Personalisation is something else that is very important. The world is now very reliant on automated communication. Since the introduction of AI, this has got even worse. That is why personalising your communication is what makes it more effective. Even businesses are using AI for interviews, never mind dealing with their sales calls. 


What you need to do is put yourself in the shoes of your client because we are certain you have been them in many scenarios. When you receive hundreds of automated emails, you probably don’t look at them or read them, and therefore, it is a lost cause. The leads that you have are no different. 


These leads will no doubt be bombarded with information, and if your communication doesn’t resonate with their specific needs and interests, they will likely forget about you. 


When you are personalising the follow-up, you need to really connect with them. We don’t mean just the name. It is also about understanding why they have enquired with your business, understanding their challenges and what they wish to achieve. 


At some point, you need to get to know them on a deeper level, so make sure you ask them the questions you need to help personalise your follow-up calls/emails. 


Summary

Losing leads is one of the biggest issues that a business can have. This is why a company should look to perfect their personalisation, especially with its follow-up calls. There are many reasons why a business could lose a lead, but these are two of the most common for many companies.


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The New Age of Digital Danger: Why Cybersecurity Fears Are Rising Across the UK

  • Writer: Paul Francis
    Paul Francis
  • Dec 3, 2025
  • 5 min read

Cybercrime in the UK has entered a new phase. Once dominated by obvious phishing emails and fake phone calls, online fraud has evolved into a sophisticated ecosystem powered by artificial intelligence, deepfake video, cloned voices and social media adverts that look almost identical to legitimate campaigns. The result is a surge in public concern, with recent research showing that British consumers feel more vulnerable to digital threats today than at any point in the last decade.


A person wearing headphones works on a computer in a dark room. Code is displayed on two monitors, creating a focused mood.

A new survey by Mastercard reveals that nearly three quarters of UK respondents are now more worried about cybersecurity than they were two years ago. This growing anxiety reflects a shift in the digital environment, where fraudsters are no longer amateurs sending poorly written emails, but coordinated groups using commercial-grade technology and advertising platforms to target victims at unprecedented scale.


This article looks at why concerns are rising, who is being targeted, and how AI, fake adverts and social media platforms have become central to modern scams.


The Surge in Cybersecurity Fear

The 2025 Mastercard study paints a clear picture of a public increasingly anxious about online safety. According to their findings:

  • 74 percent of UK respondents feel more concerned about cybersecurity today than two years ago.

  • More than half of Millennials and Gen Z have discussed cybersecurity with friends or family recently, suggesting a sharp rise in everyday awareness.

  • Many participants believe AI will make it harder to distinguish genuine online content from fraudulent material.


This rise in concern is not misplaced. Cybercriminals now use tools that can generate realistic imagery, video and audio at scale, helping scams spread faster and become more convincing. As the technology becomes cheaper and easier to use, the number of attacks grows.


AI and Deepfake Scams Enter the Mainstream

In the last 18 months, the UK has seen a wave of high profile cases that highlight how AI is transforming online crime.


The Arup Deepfake Fraud

In early 2025, engineering and design firm Arup suffered a loss of more than twenty million pounds after an employee was tricked by an AI-generated video call impersonating company leadership. The scammers used deepfake technology to mimic real executives, convincing staff to authorise a major transfer.


This case became a global warning that deepfake scams are no longer theoretical. They can deceive trained professionals inside major organisations.


Deepfake Celebrity Adverts

Fraudsters are now using AI-generated adverts featuring well known public figures to promote fake investment schemes. In the UK, Martin Lewis was again used without permission in a deepfake crypto scam. Dozens of people believed the video was genuine and lost money.


These adverts often appear on social platforms, where they look polished enough to pass as legitimate marketing campaigns.


Voice Cloning Scams

Surveys show that one in four UK consumers has now received a scam call that appears to use AI-generated or cloned voices. These calls often claim to be from banks, government bodies or service providers. The realism of synthetic voices makes them far more convincing than traditional scam calls.


These developments explain why public anxiety is rising. The threat has become harder to detect using traditional “trust your instincts” advice.


Why Millennials Are Becoming Prime Targets

Historically, older adults were considered the most vulnerable to online fraud. In 2025, the trend has shifted. Fraudsters increasingly target Millennials and younger adults because:

  • they spend more time on social platforms where scam adverts run

  • they trust online shopping and digital adverts more readily

  • they often respond quicker to promotional content

  • impersonation scams can exploit their familiarity with video-first platforms like Instagram, TikTok and Snapchat


Mastercard’s research also suggests that younger adults talk more frequently about cybersecurity because they feel more exposed to digital risk.


Social Media Platforms and Their Role in Scam Adverts

Few factors have alarmed cybersecurity experts more than recent revelations about Meta, the parent company of Facebook and Instagram.


A 2025 Reuters investigation revealed:

  • Meta’s internal estimates suggested it earned around 10 percent of its 2024 revenue, roughly sixteen billion US dollars, from fraudulent or banned-goods adverts.

  • Users across Meta’s platforms were exposed to as many as 15 billion higher risk scam adverts every day, according to leaked documents.

  • Regulators in the United States are now calling for formal investigations into how these adverts spread so widely.


These findings do not mean Meta actively encourages scams, but they highlight a fundamental challenge: the more advert revenue a platform earns from fraudulent activity, the harder it becomes to eliminate it without impacting profit.


For UK consumers, this means a significant number of fraudulent adverts are being delivered directly through feeds and Stories on social apps that most people use daily.


The UK Landscape: Why the Fear Is Justified

Cybercrime in Britain has grown sharply in the past two years. The increase is fuelled by several converging trends:

  • AI tools that generate realistic human voices, faces and videos

  • cheap access to software designed to spoof legitimate websites

  • social platforms overloaded with unregulated third-party adverts

  • wider use of online shopping where ghost stores can appear overnight

  • criminals using mass automation to target thousands of people at once


UK regulators have issued repeated warnings about Christmas shopping scams, investment fraud, fake celebrity endorsements and misleading adverts. Consumers who believe they are digitally literate can still fall victim because the scams look almost identical to genuine content.


Why This Matters for Everyday Users

The rise of AI-enabled fraud directly affects British consumers in three ways:


1. Scams are more believable

A deepfake video, an AI-generated image, or a cloned voice gives scammers the power to impersonate anyone from a family member to a public figure.


2. Scams are more widespread

Automation lets scammers target thousands of people simultaneously across platforms, emails and messaging apps.


3. Scams are more profitable

With billions of adverts circulating on social media, fraudulent campaigns can run for days before being removed, generating significant revenue for criminals.


The average person may not even realise they have been targeted, because exposure is now part of normal online browsing.


The rapid rise of AI in everyday technology is reshaping the cybersecurity threat landscape in the UK. Deepfake video calls, fake celebrity adverts, ghost stores and voice cloning are no longer unusual. They are now part of the toolkit used by modern fraudsters.


The Mastercard survey shows that public anxiety is rising, and the evidence suggests that this concern is justified. If scammers can reach millions of users through adverts on major platforms, and if AI tools can replicate human behaviour with high accuracy, then consumers need stronger protections and better awareness.


The challenge ahead is significant. As AI continues to improve, the boundary between real and fake content will blur even further. What matters now is understanding the risk and building the skills, safeguards and regulations necessary to counter it.

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