What to do if you receive a ransomware threat

A relatively new approach by criminals has caused many small business owners to become worried about the security of their content and their reputation.

Ransomware uses software to infiltrate and/or encrypt files so that no one but the criminals can access them, until a ransom is paid by the owner. It’s different to a virus, the main aims of which are to cause damage to a victim’s computer system and to multiply.

Ransomware doesn’t try and hide the fact it’s from shady characters intent on squeezing money from you. The first inkling that you’re a victim is usually a direct threat via email. The message will suggest that the sender knows the password(s) of the business’s website(s) or security-protected files the owner has created/accessed. Unless the business owner pays the specified ransom (often in bitcoin, as this can be harder to track), access to their website/files remains off-limits and/or the confidential information made public and distributed across the internet.

As you can imagine, this poses a huge worry for the business owner. If an e-commerce business, no access to its website/files could result in a loss of sales and its hard-earned reputation. If confidential information is infiltrated by the criminals, there could be legal repercussions for the business owner as well as a huge loss of trust if the content became available to anyone and everyone.

Other ways ransomware can infiltrate your computer systems is if people visit suspect, fake or infected websites/apps.

Though these scenarios sound like the script of a feature film, they’re more common than you may think. And if you believe criminals would only target large corporations, think again. They’re just as likely to go after a small business, because they know that the owner will have few resources to combat the threat and will pay up, and because the security of said smaller enterprises will likely be fragile—if they even have any.

So, how do you protect against ransomware?