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Cashier with robotic eyes, wearing a headset in a fast-food setting. Neon colors on screens in the background create a futuristic vibe.

Cashier with robotic eyes, wearing a headset in a fast-food setting. Neon colors on screens in the background create a futuristic vibe.

When AI Measures “Friendliness”: Who Decides What Good Service Sounds Like?

Paul Francis

Mar 56 min read

Futuristic circuit board with a glowing brain icon at center, surrounded by blue electric lines against a dark background.

Futuristic circuit board with a glowing brain icon at center, surrounded by blue electric lines against a dark background.

AI Everywhere: Innovation, Infrastructure, Investment and the Growing Backlash

Paul Francis

Mar 36 min read

ai and customer service

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