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Cashier with robotic eyes, wearing a headset in a fast-food setting. Neon colors on screens in the background create a futuristic vibe.

Cashier with robotic eyes, wearing a headset in a fast-food setting. Neon colors on screens in the background create a futuristic vibe.

When AI Measures “Friendliness”: Who Decides What Good Service Sounds Like?

Paul Francis

5 days ago6 min read

algorithmic management

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